At the Eli Broad College of Business, we maintain our own IT resources in addition to that which the University provides to all faculty, staff, and students. We provide these resources to all Business College faculty, staff, PhD, and limited support to Masters students (henceforth our “customers”), and this document serves to introduce you to these services.
To support you and these resources, the Business College has an internal IT support group called Information Technology Services (ITS). The ITS department consists of two teams: the Network Resource Center (NRC) and the Web/Programming team. The NRC is the College help desk, and provides a variety of services to assist faculty and staff with their day to day computing needs, such as PC hardware and software, printing, logon/account issues, email, etc. The Web/programming team is responsible for web sites under the “broad.msu.edu” namespace, as well as custom programmed applications written at the request of Broad College customers.
The ITS homepage is located at https://its.broad.msu.edu, which you should bookmark for future reference.
To submit a service request, please visit https://support.broad.msu.edu
II. Your Business ID
The core of all services that we provide is your Business ID, which is a login account that your department requests before you arrive on your first day. Business IDs are typically the same as your MSUNet ID. This account and the associated password are separate from your MSUNet ID.
You should review our password policy located here.
III. Business Email Account
If the Office manager requests a Business email account then email@example.com will be added to your Office 365 email account. Older accounts may still have firstname.lastname@example.org associated with their accounts. Users may also request a Broad.msu.edu email account to be added or to remove that email address from their primary email address.
IV. Network File Server Storage
Just as you can store files on your PC, you can also store files on networked file servers that the NRC maintains. A typical problem with storing files on your PC is that PCs do sometimes break, and you could lose your data. Also, if you store your files on one PC, you can only access those files if that PC is available. We use fileshare.msu.edu as your on-premise document storage, and everyone receives two types of access to it: personal and common.
An additional 5TB of storage for personal use is available through your Office 365 account with Microsoft Onedrive.
Links about network file storage that you should find useful:
V. Other Hardware and Software
The NRC provides complete support for the PC in your office, including the hardware and software that you use every day. We do provide access to other software and hardware upon request. Some items may require additional funding or permissions, when in doubt please contact the NRC for assistance.
Here is a sample of software that we support:
|i2 Supply Chain Strategist
|IBM Supply Chain Analyzer
|IBM WB1 Workbench Modeler
|Microsoft Office products
VI. Computer Labs
The NRC maintains and supports several labs throughout the Business College Complex. They are Financial Analysis, IBM On-Demand Supply Chain, MBA, Management Information Systems, and the Team Effectiveness Teaching Lab. These labs are custom tailored to meet the needs of faculty and students, and we welcome any additional requests and/or feedback about these labs. Additional information is available online here.
You can use Microsoft Outlook on your Business College computer to check the availability of college maintained micro labs and conference rooms.To reserve one of the rooms or micro labs listed in Outlook’s Public Folders, please call the Dean’s Office at 5-8377.
The University also provides numerous labs across campus, both for instructional and general student use. Extensive information about these resources, including reservation and availability information, is available online at http://microlabs.msu.edu/.
VII. Leaving the Business College
When you leave the Broad College, your login ID, email address, and personal data will be deleted 30 days after your departure per our account retention policy. This is the case regardless of the reason for separation (retirement, graduation, etc…), and it is your responsibility to make sure that you have copies of any data that you would like to keep once you leave. If you require assistance backing up your data and preparing for separation, please submit a service request to the NRC and we will gladly assist you.
VIII. Contacting the NRC
The most efficient way to request non-emergency service is to submit a service request on-line at https://support.broad.msu.edu . From that same page you can request new hardware and software, report a classroom problem, request loaner equipment, view your service history, and more.
You are also welcome to stop by the NRC or call us with the information provided below. We hope you have found this information beneficial, and as always, if you have any suggestions, comments, or concerns, please let us know.